Basic Life Support (BLS) Practice Exam

What statement best demonstrates good communication skills when informing the family about a patient's condition?

1. "His condition has not improved; I'll give you all the information I can and if you need me to re-explain anything, please let me know."

2. "I can't say much right now, but I will keep you posted."

3. "Everything will be fine; doctors are taking care of it."

4. "Please wait for the team leader to update you."

The correct answer is: "His condition has not improved; I'll give you all the information I can and if you need me to re-explain anything, please let me know."

The statement that best demonstrates good communication skills acknowledges the family's concerns and commits to providing comprehensive information. By stating that the patient's condition has not improved, it offers a clear and honest assessment that prepares the family for what to expect. Additionally, the offer to "give you all the information I can" shows a willingness to share details, thereby fostering trust and openness. Moreover, inviting the family to ask for clarification if they need anything re-explained acknowledges that they may have questions and encourages a supportive dialogue. Good communication in a healthcare setting is crucial, especially when families are anxious about a loved one's condition. It creates an environment where families feel informed and cared for, and it emphasizes the healthcare provider's role in supporting them through the process. In contrast, the other statements lack the same level of thoroughness or engagement. While some may maintain a semblance of professionalism, they do not provide the same reassurance or clarity about the patient's condition.