Basic Life Support (BLS) Practice Exam

When should a team member follow up with a patient’s family after a critical event?

1. When specifically directed by the team leader

2. As soon as any information becomes available

3. After the incident debriefing has concluded

4. Never; the team handles all communication

The correct answer is: When specifically directed by the team leader

The choice that indicates a team member should follow up with a patient's family when specifically directed by the team leader is correct. In a critical event, clear communication and structured roles are vital for maintaining order and providing accurate information. The team leader is typically responsible for coordinating efforts and disseminating information to ensure it aligns with protocol and the current status of the patient. By waiting for direction from the team leader, the team member ensures that the timing and content of the communication are appropriate and in line with the overall management of the situation. This helps avoid confusion, ensures the family's questions can be answered accurately, and prevents the potential for miscommunication, which could add to their distress during a critical time. Following up with the family too soon or without proper information could lead to misunderstandings or convey information that may change as the situation evolves, while the notion that team members should never communicate directly with the family disregards the importance of compassionate communication in healthcare settings. Thus, being directed by the team leader supports a coordinated approach to communication.